We'll likely offer you a "redo" by the same service provider to tweak the service to your liking, free of charge. I need to mention that I was initially led to Chase via a colleague whose new hair style I had admired. Thoughtful details like free product giveaways after the appointment and the owners sent a thank you note after my first visit.
All jewelry, nail polish, lip gloss, hair ties, hair brushes and sales of discounted items are final. This salon does not have the glitz and glamour of other "trendy" salons, but my stylist did an excellent job for a reasonable price and I will be back! The place is clean and everybody there is cool yet very professional. During the consultation she asked the right questions. Rates are extremely reasonable, check in on Yelp for that extra discount. I called and made an appointment, and they scheduled me with Kevin. Go and schedule now! I am so pleased that Kevin was fabulous, and that I found a new stylist! I had my first appointment with Lavi on Sunday and I literally can't express how happy I am with her work!!! The photo I shared shows my hair history with Kennedy - all of which happened in a span less than one year. I understand people gotta get paid for their time but damn sometimes things come up and I don't think that's fair, especially if you're just wanting to reschedule. I was looking for a salon so I wouldn't have to travel to see my beloved stylist of over 5 years in Walnut Creek. I just left the salon about an hour ago, it was my first time in and having my hair done there. Normally, I would be okay with their 48 hour cancellation policy, but I made the appointment the afternoon before because they had a cancellation. I felt very welcomed, and the salon had a nice environment. I had to Uber there and pay for childcare for my kids in order to go. Would not have been as big a deal had the curls stayed, but they were gone within a couple of hours. I impulsively decided to cut my hair so I showed up as a walk in. I didn't get what I wanted exactly but my hair does look okay. Lavi was great and skilled. And not only was my first cut super easy to manage but it grew out really well too. She listened better than most hair stylists I've visited over the years. I get that sometimes your hair cut doesn't look like the pics, but I even brought one of myself from my previous haircut and it didn't look anything like it. Definitely will come back. She worked really meticulously and I'm so impressed at how detail oriented she is! She cut my hair in a way that I'm not used to dry cutting wavy, frizzy hair but no matter because my hair turned out GREAT!
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